Support Ticket Handling
A streamlined 5-step process for IBT teams to capture complaints and delegate to Support experts.
Call Reception
IBT team answers the customer call and initiates the ticket creation process in the simplified interface.
Capture Details
Input customer contact info and property unit details into the streamlined intake form fields.
Note & Tagging
Document the issue in the Log Note section and tag the relevant internal team member for action.
Ticket Submission
Submit the ticket to finalize the handoff. The Support team takes ownership for resolution.
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Workflow Sawal-Jawab
IBT team ke liye ticket creation, tagging, aur escalation protocols ki tafseelat.
IBT team ko sirf Customer Details, Property Details, aur Log Note fill karna hai. Complex fields hidden hain taake process fast aur simple rahe.
Workflow Commitment
IBT team ke liye simple, fast, aur accurate ticket handoff process.
Simplified Intake
Complex fields hata diye gaye hain taake IBT team ka time bache.
Direct Tagging
Team members ko tag karein aur notification automatically bhejein.
Clear Ownership
Support aur Sales teams apne tickets ki zimmedari khud lengi.
Kya aapko process mein koi mushkil aa rahi hai?
Contact SupportInternal Help
Ext: 404